PRIVACY POLICY

Note that this Privacy Notice DOES NOT apply to any third-party websites, platforms, or activities, such as a Customer’s websites or marketing practices. If you are a Contact of our Customer(s), your use of a Customer’s website or receipt of marketing communications from a KEVIN AI Customer is governed by the Customer’s privacy notice, and KEVIN AI has no control over their privacy practices.

PRIVACY POLICY PERSONAL DATA PROTECTION

In the course of its activity and for the purposes of providing the Services (as defined in our General Terms of Use), KEVIN AI is required to collect and process the personal data of its users (hereafter referred to as the “Users”).

This privacy policy, implemented by KEVIN AI is intended to provide the Users with a summary and overview of the processing of personal data carried out by KEVIN AI.

KEVIN AI attaches particular importance to the respect for the privacy of the Users and of the confidentiality of their personal data, and is thus committed to processing the data in compliance with the applicable laws and regulations.

DEFINITIONS

Personal data: any information relating to an identified or identifiable natural person, that is, a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person.
Processing of personal data: any operation or any set of operations relating to personal data, whatever the process used, and in particular the collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.
Cookie: a cookie is a piece of information placed on the hard drive of Internet users by the server of the site they visit. It contains several pieces of data: the name of the server which installed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save pieces of information.

DATA COLLECTED

KEVIN AI collects data from Users in order to make the Services for which they have subscribed to the platform available to them.

The mandatory or optional nature of the data provided (in order to complete the Users’ registration and to render the Services) is indicated at the time of collection through a link to our Terms & Conditions.

In addition, certain data is collected automatically as a result of the User’s actions on the site (see the paragraph on cookies).

PURPOSES

The personal data collected by KEVIN AI during the provision of the Services is necessary for the performance of the contracts concluded with the Users, or to allow KEVIN AI to pursue its legitimate interests while respecting the rights of the Users. Certain data may also be processed based on the Users’ consent.

The purposes for which KEVIN AI processes data are the following:

commercial and accounting management of the contract
management of customer acquisition and marketing activities
detection of malicious behavior (fraud, phishing, spam, etc.
the improvement of the Users path on the site
more generally, any purpose that advances the automated processing of personal data relating to the management of users and their recipients.

MARKETING & OPT-IN

By submitting your phone number and email through askkevin.ai, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling or sending an email on our behalf for any and all purposes, at any telephone number, or physical or electronic address You provide or at which You may be reached.

You agree that We may contact you for various purposes, through various methods including, but not limited to, phone calls, text messages, emails, and postal mail. These purposes may including but are not limited to:

Providing information about our products and services
Marketing and promotional offers
Sales communications
Customer service inquiries
Surveys and feedback requests
Any other purpose related to any service provided by us or on our behalf

You have the right to withdraw your consent at any time. To opt-out of receiving communications from us, you may contact us at hello@askkevin.ai or follow the opt-out instructions in any communication you receive from us.

TRANSFER OF DATA

KEVIN AI does not transfer or rent personal data to third parties for marketing purposes without the express consent of the Users of KEVIN AI.

In addition, personal data may only be disclosed to third parties for purposes other than marketing in the following cases:

with their authorization or at the request of the competent legal authorities, upon judicial request, or in the context of a legal dispute.

YOUR PRIVACY RIGHTS

KEVIN AI believes you should have the ability to control the Personal Information we collect and hold about you on your own. You can use the methods described below to control how we collect and use your Personal Information.

Customer Accounts: Customers can change or delete the Personal Information in their accounts at any time by signing into the Platform and editing information or changing settings. KEVIN AI may offer instructions to guide Customers in making additional changes. A Customer can delete all of their Personal Information on KEVIN AI by closing the account.
Contact Information: Customers can change or delete their Contacts’ Personal Information at any time by signing into the Platform and editing information or changing settings. KEVIN AI may offer instructions to guide Customers in making additional changes. If a Contact submits a Consumer Privacy Request directly to KEVIN AI, we will relay the request to the applicable Customer for further processing.
Email Communications: If you are a Customer or Site visitor, we may send you marketing emails about the Services. Customers may also receive informational or support emails from us. If you do not wish to receive these emails, you may change your preferences via the links provided in the emails or by sending a request to hello@askkevin.ai to be removed from our email list. Note that if you opt-out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Texting Consent: If you provide us with your wireless phone number, you consent to KEVIN AI sending you informational or service text messages. However, we will only send you marketing text messages if you opt-in to receive these notifications from us. For all KEVIN AI text messages, the number of texts you receive will depend on the Services you use and the information you request from us. You can unsubscribe from KEVIN AI text messages by replying STOP or UNSUBSCRIBE to any of these text messages. Messaging and data charges may apply to any text message you receive or send. Please contact your wireless carrier if you have questions about messaging or data charges.
Do Not Track: Do Not Track signals are signals sent through a browser informing us that you do not want to be tracked. Currently, our systems do not recognize browser “do-not-track” requests. If this changes in the future, we will update this Privacy Notice.

Depending on where you reside, you may have additional privacy rights or be entitled to additional controls over your Personal Information. Please see our supplemental notices specific to residents of California.

CONSUMER PRIVACY REQUESTS

If you wish to exercise your privacy rights beyond the methods available through the Platform, or if you want to express concerns, lodge a complaint, or request information, please send an email to hello@askkevin.ai.

Note that if you are a Customer’s Contact, then we process your Personal Information as a service provider to the Customer and we cannot fulfill your request directly. In that case, we will relay your request to the appropriate Customer for further processing and fulfillment, provided that we have sufficient information to do so.

KEVIN AI can only fulfill a request when we have sufficient information to verify that the requester is the person or an authorized representative of the person about whom we have collected Personal Information, and to properly understand, evaluate, and respond to the request. We do not charge a fee to process or respond to a verifiable request unless we have legal grounds to do so. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We endeavor to respond to Consumer Privacy Requests in accordance with the requirements of the law applicable to your jurisdiction. Depending on the circumstances and the nature of your request, we may be unable to fulfill your request in part or in whole, for example, if your request falls within a statutory exception or if fulfilling your request would prevent us from complying with a statutory or contractual obligation.

CALIFORNIA PRIVACY RIGHTS

This section provides residents of the State of California (“California Consumers”) with the disclosures and notices required under the California Consumer Privacy Act of 2018 (“CCPA”). The following paragraphs apply solely to California Consumers and describe the specific rights afforded under the CCPA. California Consumers may exercise the following rights over their Personal Information, subject to any exceptions and limitations that may apply:

Right to Know: You have the right to request that we disclose information to you about our collection and use of your Personal Information, such as: (i) the categories of Personal Information we have collected about you; (ii) the categories of sources for the Personal Information we have collected about you; (iii) our business or commercial purpose for collecting, selling or sharing your Personal Information; (iv) the categories of third parties with whom we disclose your Personal Information; and (v) a list of specific pieces of Personal Information we have collected about you. If a business sells or shares your Personal Information, you also You also have the right to ask the company to disclose the categories of your Personal Information sold or shared and the categories of third parties to whom that Personal information was sold or shared, as well as the categories of Personal information disclosed for a business purpose and the categories of recipients of that information. KEVIN AI is only required to respond to two disclosure requests from you within a 12-month period.
Right to Access. You have the right to request that we provide you with access to specific pieces of Personal Information we have collected about you over the past 12 months (also called a data portability request). If you submit a right to access request, we will provide you with copies of the requested Personal Information in a portable and readily usable format. Please note that KEVIN AI may be prohibited by law from disclosing copies of certain Personal Information when the disclosure would create a substantial, articulable, and unreasonable risk to the security of the information, our systems, or your account. We are only required by law to respond to two access requests from you within a 12-month period.
Right to Correct. If you discover that we maintain inaccurate Personal Information about you, or if your Personal Information changes, please inform us and we will update our records to reflect the correct information.
Right to Deletion. You have the right to request that we delete Personal Information that we collected from you and retained, with certain exceptions. KEVIN AI may permanently delete, de-identify, or aggregate the Personal Information in response to a request for deletion. If you submit a right to deletion request, we will confirm the Personal Information to be deleted prior to its deletion, and we will notify you when your request is complete.
No Selling Personal Information. KEVIN AI does not and will never sell your Personal Information to third parties.
Sharing Personal Information. KEVIN AI may share Personal Information we collect via cookies and other tracing technologies with third parties for cross-contextual behavioral advertising purposes. You can opt-out of this sharing by adjusting your cookie settings or by submitting a Consumer Privacy Request.
Limited Use and Disclosure of Sensitive Personal Information. KEVIN AI does not seek to collect sensitive Personal Information from any consumer. If a Customer chooses to input sensitive Personal Information into the Platform, we will not use or disclose Sensitive Personal Information for the purpose of inferring characteristics about any consumer. If this ever changes in the future, we will update this Privacy Notice and provide you with methods to limit use and disclosure of Sensitive Personal Information. However, we have no control over whether our Customers may use or disclose their contacts’ sensitive Personal information for any particular purpose. If you are a Contact of our Customers, please direct any questions about your sensitive Personal Information to the respective Customer.
Right to Nondiscrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by law, we will not: (i) deny you goods or services; (ii) charge you different prices or rates for goods or services; (iii) provide you a different level or quality of goods or services; or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services, because you exercised a right under the CCPA.
Right to Disclosure of Marketing Information. Under California’s Shine the Light Act (Ca. Civ. Code § 1798.83-1798.84), California Consumers are entitled to request certain disclosures about Personal Information sharing with affiliates and/or third parties for marketing purposes. Please contact us if you wish to obtain these disclosures.
California Consumers may exercise these rights over their Personal Information by logging into their Customer account or by sending us a verifiable Consumer Privacy Request, subject to any exceptions and limitations that may apply.

EMPLOYEE DATA EXCEPTION

In many cases, the Personal Information we collect about you is in a business-to-business context when you are acting as an employee to a Customer or potential Customer in the performance of your job duties. Please note that Personal Information collected and used in this context is not protected under the CCPA.

DATA SECURITY

KEVIN AI implements reasonable and appropriate security procedures and practices to help protect your Personal Information from unauthorized or illegal access, destruction, use, modification, or disclosure.

All data is stored on secure servers that are individually audited and certified by various internationally recognized compliance standards, including SOC 1, SOC 2, PCI-DSS, ISO/IEC 27001:2013 Certification and EU-U.S. and Swiss-U.S. Privacy Shield Certification.

We ensure that KEVIN AI employees, contractors, and agents responsible for handling your inquiries are informed of applicable privacy law requirements and we restrict access to those who need that information in order to process it.

Please note, however, that no transmission of data over the internet is 100% secure. We cannot guarantee that unauthorized third parties will not defeat our security measures or use your Personal Information for improper purposes. We also have no control over our Customers’ security measures or practices, and we make no representations or guarantees that your Personal Information is secure once transmitted or stored on their systems.

It is your responsibility to keep your Customer account secure from unauthorized access. We encourage our Customers to take steps to protect against unauthorized access to their accounts, such as choosing a robust password, keeping the password private, and signing off after using a shared computer or other device. KEVIN AI is not responsible for any lost, stolen, or compromised passwords, or any unauthorized activity on your account.'

PRIVACY POLICY FOR MOBILE OPT-IN DATA

We value your privacy and are committed to protecting your personal information. This privacy policy explains how we handle the data you provide when you opt-in to receive communications from us through your mobile device.

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Information We Collect
When you opt-in to receive communications via SMS, MMS, or other mobile messaging services, we may collect certain personal information, such as:
• Your mobile phone number
• Any information provided in messages or through interaction with our services

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Use of Information
The information collected through our mobile opt-in service is used solely to send you the messages and content you have requested, including:
• Notifications related to our services
• Promotional offers and updates, if you have opted to receive them

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We will not use your mobile opt-in data for any purposes other than those described in this privacy policy without your consent.
No Sharing of Mobile Opt-In Data
We take your privacy seriously and will not share, sell, rent, or otherwise disclose your mobile opt-in data to any third parties or affiliates. Your mobile phone number and any related personal information will remain confidential and will only be used for the purposes specified in this policy.
Data Security
We use industry-standard security measures to protect your mobile opt-in data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to opt-out of receiving mobile communications from us at any time. You can do this by following the opt-out instructions provided in our messages or by contacting us directly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. If we make any material changes, we will notify you by updating the effective date of this policy and providing additional notices as required.

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Contact Us
If you have any questions or concerns about this privacy policy or how we handle your mobile opt-in data, please contact us at:
KEVIN AI LLC
hello@askkevin.ai (mailto:hello@askkevin.ai)

THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY ARE SUBJECT TO CHANGE, UPDATE AND/OR REVISION (COLLECTIVELY "CHANGE") BY KEVIN AI IN ITS SOLE DISCRETION AT ANY TIME, WITHOUT NOTICE. YOUR USE OF THIS SITE AFTER ANY SUCH CHANGE CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF SUCH CHANGE. YOU SHOULD THEREFORE PERIODICALLY VISIT THIS PAGE TO REVIEW THE MOST CURRENT TERMS AND CONDITIONS OF USE AND PRIVACY POLICY REGULARLY.

Updated October 9, 2024